Update a driver for hardware that isn't working properly: Method 3: After you've paired (connected) a Bluetooth enabled device with a Bluetooth enabled computer, you can change the name of the device or enable or disable services for it. Tips for fixing common sound problems: Method 2: Try installing the drivers and check the status. It checks for common problems with your volume settings, your sound card or driver, and your speakers or headphones. Did you check the issue with different laptop? Follow the methods below: Method 1: Try using the Playing Audio troubleshooter to fix the problem. Hi Michael, The issue could be caused in the Volume Settings, sound card or driver. Posting on top of a closed question, especially one that has had no activity in more than a year, is not a good approach. That allows you to create a new question and it will notify the experts in the Topics that you select (so it's important to specify proper Topics for your question). Hi Sachin, I see that you joined EE today - welcome aboard! Here at EE, the best approach to getting help on a question such as the one you posted is to click the Ask a Question button at the top of the page. I can tell you that my JBL Flip (Bluetooth speakers with a microphone) work fine with my Broadcom 2070 Bluetooth driver, so I'm very skeptical of the comment you received from JBL.

If it doesn't work, you can perform the steps again and go back to the Intel Centrino driver. Update Driver Software Browse my computer for driver software Let me pick from a list of device drivers on my computer It will do doubt show you the Intel Centrino driver, but if you want the MS Bluetooth stack, select Generic Bluetooth Adapter, which it should also show as 'compatible hardware'. Right-click on Intel(R) Centrino(R) Wireless Bluetooth(R). Any help to solve the issue would be very appreciated. If it helps, I have connected the JBL headset to a Mac and to my phone and in both cases works beautifully. I have searched over the web and there are similar cases even in Microsoft forum but there's no solution after years.

Both Bluetooth devices show as disconnected. So I then visit the audio icon on the bottom right of the taskbar, right click, open Playback devices and here resides the issue. It's paired and the icon shows in the Devices & Printers.

I pair it with the machine and all goes well. I have purchased a Bluetooth headset from JBL. I have a strange issue which my PC, which has installed Windows 7 Professional 64 BIT.

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